Is there a reception?

Yes, we have a physical reception every day from 09:00 to 17:00 hours, where our team will be delighted to assist you personally. In addition, during the night, from 23:00 to 07:00 hours, we have security personnel in the building to ensure the proper functioning of the facilities and provide assistance if necessary. Outside of these hours, our customer service team is available online 24/7 to help you with any inquiries or issues during your stay.

How do I access my apartment?

You will enter your POSTCODE (both building and apartment) autonomously whenever and however you want. No matter what time it is (as long as it is from the official check-in time). With our web app, you can easily open the door of your POSTCODE without restrictions (both building and apartment) through your mobile phone.

At what time is the check-in?

Welcome! Your new home in POSTCODE will be ready from 3:00 PM. If you need to arrive earlier, please let us know, and we will offer you alternatives whenever possible.

At what time should I leave the apartment?

Everything has its end, but the good news is that it will be a “see you later”. You must vacate your apartment by 11:00am. If you need to leave later, please let us know and we will offer alternatives whenever possible.

What can I find in the apartment?

The POSTCODE apartments feature, among other things, a fully equipped kitchen, Smart TV, Marshall speaker, complete tableware, washing machine (found in common areas at Postcode Pombal), free WIFI, individually controlled air conditioning, Molton Brown amenities and G19 fragrance, cleaning kit and welcome kit.

Are bed linen and towels provided?

And of the best quality. Lingerie with 100% cotton sheets, with 300 thread count. The towels at POSTCODE are essential, they are 600 grams so that your experience is the best. In addition, we offer you a wide range of amenities (gel, shampoo, conditioner, body lotion and hand soap) made with natural products and with very special, subtle and elegant aromas from the Molton Brown brand.

Can I leave my belongings in the luggage storage?

Security at POSTCODE is paramount. During your stay, you will have a safe in your apartment. Additionally, if you wish, we have larger lockers available to store your luggage, which you can use whether you arrive before the check-in time or if you want to make the most of your last day in Lisbon without having to carry your bags. These lockers are located on floor -1, behind the lifts, and our reception team will be happy to help you with any further details.

Does the building have parking?

Some of the POSTCODE establishments do have their own parking. However, in the case that they do not, we will offer you convenient alternatives so that you can leave your vehicle.

Does POSTCODE have shuttle service?

We will be happy to offer you options and contacts of private companies with transfer services so that you can book directly.

Is cleaning service included during my stay?

One of the many advantages of the apartments is feeling free; at POSTCODE we want you to feel at home, without anyone having to enter your apartment. However, we offer a free general cleaning service every 4 days. And if you wish, you can request extra cleanings with an additional cost, either daily or on the days you prefer.

What sustainable criteria does POSTCODE have?

We are committed to a better future and to taking care of the planet and our environment. All of our buildings are Breeam certified, so we promote planet-friendly buildings through sustainable construction, always respecting and preserving the historical center of cities.

Do you have any unmet needs?

Please do not hesitate to contact us, POSTCODE is always available to attend to any needs.

Is there a reception?

We do not have a physical reception in the building. However, our customer service team is available online 24 hours a day, 7 days a week, to assist you with check-in, resolve any issues, and answer all your inquiries during your stay. You can easily contact us by phone, WhatsApp, or through our customer service channels.

How do I access my apartment?

You will enter your POSTCODE (both building and apartment) autonomously whenever and however you want. It doesn’t matter the time (as long as it is from the official check-in time). With our webapp, you can easily and without restrictions open the door of the POSTCODE (both building and apartment) through your mobile phone.

At what time is the check-in?

Welcome! Your new home in POSTCODE will be ready from 3:00 pm. If you need to arrive earlier, please let us know and, if possible, we will offer you alternatives.

At what time should I leave the apartment?

Everything has its end, the good thing is that it will be a “see you later”. You must leave your apartment POSTCODE before 11:00am. If you need to leave later, please let us know and, as long as we can, we will offer you alternatives.

What can I find in the apartment?

The POSTCODE apartments feature, among other things, a fully equipped kitchen, Smart TV, Marshall speaker, complete tableware, washing machine (located in common areas at POSTCODE Liberdade), free WIFI, air conditioning with individual control, Molton Brown amenities and G19 fragrance, cleaning kit, and welcome kit.

Is there bedding and towels?

And of the highest quality. Lingerie with 100% cotton sheets, 300 thread count. The towels at POSTCODE are essential, they are 600 grams so that your experience is the best. In addition, we offer you a wide range of amenities (shower gel, shampoo, conditioner, body lotion and hand soap) made with natural products and with very special, subtle and elegant aromas from the Molton Brown brand.

Can I leave my things in the locker?

Safety at POSTCODE is paramount. During your stay, you will have a safe in your apartment. Additionally, if you wish, we have larger lockers available to store your luggage, which you can use if you arrive before check-in time or if you want to enjoy your last day in Lisbon without having to carry your suitcases. These lockers are located on the -1 floor, behind the elevators, and our reception team will be happy to assist you with any additional details.

Does the building have parking?

Some of the POSTCODE establishments do have their own parking. However, in case they do not have it, we will offer you comfortable alternatives so you can leave your vehicle.

Does POSTCODE have shuttle service?

We will be happy to offer you options and contacts of private companies with transfer services so that you can book directly.

Is cleaning service included during my stay?

One of the many advantages of apartments is feeling free; at POSTCODE we want you to feel at home, without anyone having to enter your apartment. However, we offer a free general cleaning service every 7 days. And if you wish, you can request additional cleanings with an additional cost, either daily or on the days you prefer.

What sustainable criteria does POSTCODE have?

We are committed to a better future and to caring for the planet and our environment. All our buildings have Breeam certification, so we promote planet-friendly buildings through sustainable construction, always respecting and enhancing the historical center of cities.

Do you have any unmet needs?

Please do not hesitate to contact us, at POSTCODE we are always available to meet any need.

+34 621 676 151

info@postcodestays.com

chueca.reservations@postcodestays.com

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¡ únete a

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10% off

Early check-in

Late check-out

Upgrade

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And if you want more...

Join the

POSTCODE Club!

Sign up

Discover all the benefits of our Club

15% off

Early check-in

Late check-out

Upgrade

50% discount on parking

Welcome gift

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