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Cookie Policy
We inform you that, in compliance with current data protection regulations, our own cookies and third-party cookies are used.What is a cookie?
A cookie is a file that is downloaded to the user’s device when accessing a webpage or app, with the purpose of storing and retrieving information about the navigation performed on the device. In general, they allow obtaining data related to users, and can be used for very different purposes, such as recognizing you as a user, obtaining information about your browsing habits, or customizing the way content is displayed. The specific uses we make of these technologies are described below.What types of cookies exist, which ones are used, and for what purpose?
According to the entity managing them:- Own cookies: these are sent to the user’s terminal equipment from a device or domain managed by the editor itself and from which the requested service is provided.
- Third-party cookies: these are sent to the user’s terminal equipment from a device or domain not managed by the editor, but by another entity that processes the data obtained through cookies.
- Session cookies: these are temporary cookies that remain in your browser cookie file until you leave the webpage or app, so none is recorded on the user’s device. The information obtained through these cookies serves to analyze traffic patterns on the webpage or app. Ultimately, this allows us to provide a better experience to improve content and facilitate its use.
- Persistent cookies: are stored on the device and are identified again each time the user makes a new visit. A persistent cookie can be accessed and processed for a period defined by the cookie’s owner, after which it will stop working.
- Technical cookies: these, processed by us or by third parties, allow the user to navigate through a website, platform, or app and use the different options or services available, including traffic control and data communication, session identification, access to restricted areas, remembering elements that make up a reservation, making a reservation process, managing payment, controlling fraud linked to service security, making a registration request or participating in an event, using security elements during navigation.
- Customization cookies: this webpage uses its own cookies that allow the user to access the service with some general pre-defined characteristics based on a series of criteria on the terminal and the user interface. We use customization cookies for the purpose of allowing you to manage the following features: language, regional settings from which you access the service, payment currency.
- Analysis cookies: these are cookies that allow tracking and statistically analyzing the behavior of users they are linked to, to understand the use of the services offered. To do so, their browsing on our webpage is analyzed in order to improve the range of products or services we offer.
- Behavioral advertising cookies: these are own or third-party cookies that allow us to analyze your browsing habits and develop a specific profile to show you advertising related to your browsing profile.
| Name | Type | Owner | Duration | Purpose |
| BOOKINGVALUES | Technical | Own | Session | Store values or details of an ongoing reservation (dates, prices, number of rooms) to allow the user to complete the booking process. |
| CART_ROOMS_COOKIE_v2 | Technical | Own | Session | Store information about selected rooms in a shopping cart while the user navigates the site. |
| CART_EXTRAS_COOKIE_v2 | Technical | Own | Session | Store details of additional extras selected in a reservation or shopping cart, such as additional services. |
| CART_COOKIE | Technical | Own | Session | Store products or services added to the shopping cart to allow the user to complete the purchase later. |
| Moove GDPR Cookie Compliance | Technical | Own | Persistent (1 year) | Store user preferences regarding cookie consent. Its function is to remember if the user has accepted or rejected the use of cookies, and which categories of cookies have been allowed, to avoid showing the popup again on future visits. |
| qTranslate or qTranslate-X | Functional | Own | Persistent (1 year) | Store the language preference selected by the user, allowing the website to display content in the correct language during subsequent visits or while browsing different pages of the site. |
| mirai_au | Technical | Third party (Mirai) | Persistent (30 days) | This cookie is used to manage or authenticate the user’s session during the booking process on a hotel website. It may store temporary information about user authentication or details related to the ongoing reservation. |
| mirai_mcc_ha_au | Technical | Third party (Mirai) | Persistent (30 days) | This cookie is used to manage user authentication or session during the booking process on a hotel website. Its function is to facilitate the user experience and allow the booking system to work properly while the user navigates the site and selects rooms or services. |
| hjIncludedInSample | Analytics | Third party (Hotjar) | Session | This cookie is used to determine if a user is included in the data sample being collected for website behavior analysis. In other words, it helps Hotjar to know if the user is participating in recordings or behavior analysis in that session. |
| TawkConnectionTime | Technical | Third party (Tawk.to) | Session | This cookie is used to manage the user’s connection to the live chat service. It stores information about the visitor’s connection time to the chat, helping Tawk.to to keep the session active and improve the chat experience. |
| ft-user-id | Technical | Third party (Flip.to) | Persistent (5 years) | This cookie is typically used to uniquely identify a user on the website. It can help manage the user session and store preferences or behavioral data, enabling a more personalized experience. |
| ft-client-id | Technical | Third party (Flip.to) | Persistent (5 years) | This cookie is used to uniquely identify a client or visitor on the website. |
| triptease-identity-data | Technical | Third party (Triptease) | Session | This cookie is used to store user identity data, such as login information or preferences, allowing for a more personalized experience on the hotel website. |
| miraiMetasUser | Technical | Third party (Mirai) | Persistent (30 days) | This cookie is used to store information about the user, such as preferences and authentication data, which can ease the booking process and enhance the customer experience on the site. |
| mirai_mcc_ha_au | Technical | Third party (Mirai) | Persistent (30 days) | This cookie is used to manage user authentication and session during the booking process. It ensures that the user stays logged in and that the reservation information remains active while browsing the site. |
| CLUB | Technical | Own | Session | This cookie is used to manage membership in the loyalty club. It may store information about the user’s membership status, communication preferences, and associated club benefits. |
| _ym_d | Analytics | Third party (Yandex) | Persistent (1 year) | This cookie is used to store the date of the user’s last visit to the website. It helps Yandex Metrica track user activity and analyze their behavior over time. |
| _ym_uid | Analytics | Third party (Yandex) | Persistent (1 year) | This cookie stores a unique identifier for each user. It allows Yandex Metrica to track the activity of a specific visitor on the website, aiding in data collection on user behavior. |
| _ym_retryReqs | Analytics | Third party (Yandex) | Persistent (1 year) | This cookie is used to track requests that could not be completed. It enables Yandex Metrica to manage and retry failed requests, ensuring that necessary information is collected for analysis. |
| _ym* | Analytics | Third party (Yandex) | Persistent (1 year) | Cookies with the prefix _ym are key to user behavior analysis, allowing website owners to better understand how visitors interact with their content. |
| _hjSessionUser_* | Analytics | Third party (Hotjar) | Persistent (1 year) | This cookie is used to store a unique identifier for each user. It enables Hotjar to track a visitor’s activity over time, ensuring that interactions are properly associated with the same session. It helps generate reports on user behavior, such as pages visited and actions taken on the site. |
| _hjIncludedInSample | Analytics | Third party (Hotjar) | Session | This cookie is used to determine if a user is included in the data sample being collected for website behavior analysis. Essentially, it helps Hotjar to know if the user will participate in recordings or other analysis processes. |
| __hs* | Analytics | Third party (HubSpot) | Persistent (10 months) | Generally, these cookies are used to store information related to website functionality and user tracking. They help HubSpot identify and track user interactions on the website. |
| hubspotutk | Analytics | Third party (HubSpot) | Persistent (10 months) | This cookie is used to track the identity of visitors to a website. It helps HubSpot keep a record of visits and user interactions, facilitating data analysis and customer experience personalization. |
| hsPagesViewedThisSession | Analytics | Third party (HubSpot) | Session | This cookie records the number of pages a user has visited during a session. It helps HubSpot analyze user behavior and better understand how they interact with site content. |
| hsfirstvisit | Analytics | Third party (HubSpot) | Persistent (1 year) | This cookie is used to identify if a user’s visit is their first visit to the website. It allows HubSpot to personalize the user experience based on whether they are repeat visitors or new visitors. |
| mp_* | Analytics | Third party (Mixpanel) | Persistent (1 year) | These cookies are used to store information about user behavior, such as events, sessions, and user attributes. They allow Mixpanel to analyze how users interact with the product or website, helping optimize the user experience and make informed decisions based on data. |
| _gat | Analytics | Third party (Google) | Session | This cookie is used to limit request rate. It helps control the amount of data sent to Google Analytics, ensuring the system is not overloaded and that statistics remain accurate. |
| _dc_gtm_<property-id> | Analytics | Third party (Google) | Session | This cookie is used to manage the use of Google Tag Manager. It facilitates the implementation of tags and scripts on the website, allowing tracking and analytics to be conducted more efficiently. |
| _gac_<property-id> | Behavioral advertising | Third party (Google) | Persistent (90 days) | This cookie is used to store information about marketing campaigns and ad performance. It allows Google Analytics to associate website visits with ad clicks, making it easier to track the effectiveness of advertising campaigns. |
| __utma | Analytics | Third party (Google) | Persistent (2 years) | This cookie is used to distinguish unique users and record the first and last time a user visits the website. It enables Google Analytics to track visitor behavior over time and provides valuable data on the duration and frequency of visits. |
| __utmb | Analytics | Third party (Google) | Persistent (30 minutes) | This cookie is used to determine new sessions and visits. Each time a user accesses the website, a new value is recorded in this cookie. If the user returns to the website within 30 minutes, it is considered the same session; if more time elapses, it is considered a new visit. |
| __utmc | Analytics | Third party (Google) | Persistent (30 minutes) | This cookie is used to determine if the user is in a new session or still in the same session. It works in conjunction with __utmb, which records the visit time. Together, these cookies help Google Analytics calculate session duration and segment visits. |
| __utmt | Analytics | Third party (Google) | Persistent (10 minutes) | This cookie is used to regulate the rate of requests to Google Analytics servers. Its aim is to limit the number of data requests sent to Google Analytics in a short period, helping prevent system overload and ensure the collected data is accurate and representative. It is useful for managing data tracking efficiency and ensuring data quality. |
| __utmz | Analytics | Third party (Google) | Persistent (6 months) | This cookie stores information about how a visitor reached the website, including the search engine used, keywords entered, referral link, and advertising campaign. This helps website owners understand which channels and campaigns are most effective at attracting traffic. |
| AWSALB | Functional | Third party (Amazon) | Persistent (7 days) | This cookie is used to manage traffic distribution across multiple servers. It helps ensure user requests are directed to the same server during their session, improving website stability and performance. It is essential for providing a smooth user experience, especially in web applications that require load balancing and high availability. |
| __ssid | Analytics | Third party (Ve Interactive) | Session | Used to manage user session, allowing Ve Interactive to track user activity and offer real-time optimization services, such as abandoned cart recovery. |
| uid | Behavioral advertising | Third party (Criteo) | Persistent (1 year) | This cookie is used to uniquely identify users and track their online behavior. It helps Criteo display personalized and relevant ads based on users’ previous interactions with a website, improving the effectiveness of advertising campaigns. |
| vimeo | Functional | Third party (Vimeo) | Persistent (15 days) | These cookies are used to enhance the user experience when playing videos, such as remembering viewing preferences, tracking interactions, and collecting analytical data on video views. |
| _uetvid | Behavioral advertising | Third party (Microsoft) | Persistent (16 days) | This cookie is used to track user behavior on the website after clicking on a Microsoft Advertising ad. It helps collect data on user interactions with the site, allowing measurement of advertising campaign effectiveness and optimization of marketing strategies. |
| _gcl_au | Behavioral advertising | Third party (Google) | Persistent (45 days) | This cookie is used to improve advertising effectiveness. It helps track ad performance and measure conversions by enabling Google Analytics and other Google services to identify users who interact with ads. |
| _fbp | Behavioral advertising | Third party (Facebook) | Persistent (45 days) | This cookie is used to serve ads to users and measure their effectiveness. It allows Facebook to track website visits and user interactions, optimizing advertising campaigns and delivering more relevant ads. |
| _abexps | Analytics | Third party (Adobe) | Persistent (380 days) | This cookie is used to manage personalized experiences on the website and conduct A/B testing. It enables website owners to optimize their content and user experience by collecting data on how visitors interact with different versions of a page. |
| player | Functional | Third party (Vimeo) | Persistent (1 year) | This cookie is used to store user preferences related to video playback, such as volume, quality, and other viewing settings. It allows Vimeo to offer a smoother and more personalized user experience in the video player. |
| __qca | Analytics | Third party (Quantcast) | Persistent (13 months) | Collects data on user behavior on a website. It records traffic, measures visit duration, captures interactions, and determines traffic sources. This data allows site owners to identify behavior patterns and optimize content, improving user experience and digital strategy effectiveness. |
| sd_client_id | Analytics | Third party (Smartlook) | Persistent (2 years) | This cookie is used to uniquely identify a visitor on the website and collect data on their behavior, such as pages visited, time spent on each one, and interactions. This helps site owners better understand how users interact with their content and optimize the user experience. |
| _ga | Analytics | Third party (Google) | Persistent (2 years) | This cookie is used to uniquely distinguish users and collect data on how they interact with the website. It allows site owners to track the number of visitors, pages visited, time on site, and other behaviors, helping to improve the user experience and optimize content. |
| vuid | Analytics | Third party (Vimeo) | Persistent (2 years) | This cookie collects data on how users interact with videos on Vimeo. This includes information on views, player interactions, and user behavior, allowing Vimeo to improve its service and offer more personalized experiences based on content usage. |
| __ssid | Analytics | Third party (Ve Interactive) | Persistent (10 years) | This cookie uniquely identifies users and collects data on their behavior on the website. This allows Ve Interactive to offer customized analysis and solutions, improving user experience and optimizing marketing strategies. |
| is_logged_in | Functional | Own | Session | This cookie indicates if a user is authenticated and logged into the website. It helps maintain the session active, facilitating navigation without the need to log in again on each page. |
| has_logged_in | Functional | Own | Persistent (10 years) | Indicates if a user has logged into the site. It helps keep the session active and allows smoother access to restricted content without the need to re-authenticate on each page. |
| IDE | Behavioral advertising | Third party (Google) | Persistent (1 year) | This cookie is used to measure the effectiveness of online advertising, track user activity, and display personalized ads. It helps Google and advertisers better |
To get more information about the third-party cookies we use, you can access the following links:
- Imperva, Inc: Https://Www.Imperva.Com/
- Google LLC.: Https://Myaccount.Google.Com/Privacy
- Trackonomy: Http://Www.Youronlinechoices.Com/
- Meta Platforms, Inc. (Facebook): Https://Www.Facebook.Com/Adpreferences/
- Mixpanel, Inc.: Https://Mixpanel.Com/Legal/Privacy-Policy/
- Mirai: Https://Es.Mirai.Com/Es/Politica-De-Privacidad/
- Ve Interactive: Https://Www.Interactivepro.Org.Uk/Cookie-Policy
- Hotjar Ltd.: Https://Www.Hotjar.Com/Es/Privacidad/
- Tawk.to, Inc.: Https://Www.Tawk.To/Privacy-Policy/
- Flip.to, Inc.: Https://Flip.Tools/Politica-De-Privacidad/
- Triptease Ltd.: Https://Www.Tripsite.Com/Es/Travel/Politica-De-Privacidad/
- Yandex N.V.: Https://Yandex.Com/Legal/Confidential/?Lang=Es
- HubSpot, Inc.: Https://Legal.Hubspot.Com/Privacy-Policy
- Amazon.com, Inc.: Https://Www.Amazon.Com/Gp/Help/Customer/Display.Html?Nodeid=201909010
- Criteo S.A.: Https://Www.Criteo.Com/Es/Privacy/
- Vimeo, Inc.: Https://Vimeo.Com/Privacy
- Microsoft Corporation.: Https://Www.Microsoft.Com/En-Us/Privacy/Privacystatement
- Adobe Inc.: Https://Www.Adobe.Com/Privacy/Policy.Html
- Quantcast Corporation.: Https://Legal.Quantcast.Com/
- Smartlook, s.r.o.: Https://Help.Smartlook.Com/Docs/Privacy-Policy
- The Hotels Network, S.L.: Https://Thehotelsnetwork.Com/Es/Privacy-Policy/
How long are cookies stored?
The cookies used on this website will be stored on your device for the time necessary to fulfill the purpose for which they were installed, and at most, for a period of two (2) years, unless you decide to delete them through your browser’s settings options, as we indicate in the corresponding section of this Policy.
Information on international data transfers.
The personal data obtained through the cookies owned by the following entities will be subject to international transfer.
We have signed the corresponding Data Processing Agreements with the entities, which you can visit through the following links:
- Google, LLC, headquartered in Mountain View, California, United States: https://support.google.com/tagmanager/answer/7207086?hl=es
- Meta, Inc., headquartered in Menlo Park, California, United States: https://m.facebook.com/legal/terms/dataprocessing
- Vimeo.com, Inc., headquartered in New York, New York, United States: https://vimeo.com/enterpriseterms/dpa
- Imperva, Inc., headquartered in Redwood City, California, United States: https://www.imperva.com/legal/wp-content/uploads/sites/14/2023/11/Imperva-EULA-Part-4.1-DPA.pdf
- Mixpanel, Inc., headquartered in San Francisco, California, United States: https://mixpanel.com/legal/dpa/
- Hotjar Ltd., headquartered in San Francisco, California, United States: https://www.hotjar.com/legal/support/dpa/
- Tawk.to, Inc., headquartered in Santa Monica, California, United States: https://www.tawk.to/data-protection/dpa-data-processing-addendum/
- Yandex N.V., headquartered in Moscow, Russia: https://yandex.com/legal/direct_dpa/
- HubSpot, Inc., headquartered in Cambridge, Massachusetts, United States: https://legal.hubspot.com/data-processing-agreement
- Amazon.com, Inc. headquartered in Seattle, Washington, United States: https://aws.amazon.com/es/compliance/data-privacy/
- Microsoft Corporation, headquartered in Redmond, Washington, United States: https://www.microsoft.com/en-us/trustcenter/privacy/data-processing-terms
- Adobe Inc., headquartered in San Jose, California, United States: https://www.adobe.com/content/dam/acom/en/legal/documents/Adobe-DPA.pdf
- Quantcast Corporation, headquartered in San Francisco, California, United States: https://legal.quantcast.com/
- Ve Interactive Ltd., headquartered in London, United Kingdom: https://www.interactivepro.org.uk/cookie-policy
- Triptease Ltd., headquartered in London, United Kingdom: https://trust.triptease.io/?itemUid=c4223a81-5840-4e11-ac9f-2b812794a67e&source=click
Of all these entities, the following are adhered to the 2023 EU-U.S. Data Privacy Framework between the U.S. and the EU (https://ec.europa.eu/commission/presscorner/detail/en/qanda_23_3752) (hereinafter, “DPF”):
- Google LLC
- Meta Platforms, Inc.
- Mixpanel, Inc.
- Hotjar Ltd.
- Amazon.com, Inc.
- Microsoft Corporation
- Adobe Inc.
- Quantcast Corporation
Likewise, the following entities are located in the United Kingdom and are linked by the Commission’s Adequacy Decision of June 28, 2021 (https://www.boe.es/buscar/doc.php?id=DOUE-L-2021-81359), which allows the flow of data from European citizens to the United Kingdom:
- Ve Interactive Ltd.
- Triptease Ltd.
With the rest of the entities, the corresponding European Commission Standard Contractual Clauses for international data transfer outside the European Economic Area (https://eur-lex.europa.eu/legal-content/ES/TXT/PDF/?uri=CELEX:32021D0914) have been signed.
Who uses cookies?
The information obtained through Cookies will be processed for the purposes and periods indicated in this Policy.
If you accept third-party cookies, you must delete them from the browser options or from the system offered by the third party.
The legal basis that legitimizes these treatments is the user’s consent, provided through the cookie settings options; however, the user may reject the use of Cookies through the mechanisms indicated below.
How do I change my cookie settings?
To review your cookie settings on this website, access the Settings Panel.
Likewise, the user is informed that they can configure their settings regarding the fingerprint that remains in their browser, by accessing the help or support sections, which we indicate below:
- Microsoft Edge: You can consult Microsoft’s support or the browser’s Help.
- Firefox: You can consult Mozilla’s support or the browser’s Help.
- Chrome: You can consult Google’s support or the browser’s Help.
- Safari: You can consult Apple’s support or the browser’s Help.
- Android: In Menu > Settings > Security and Privacy > Accept cookies to activate or deactivate the checkbox. For more information, you can consult Google’s support
Please read carefully the instructions provided in the help or support sections, as well as how to activate “private mode,” send the “Do Not Track” (“DNT”) request to limit tracking of your browsing on certain websites, and unlock certain cookies in your browser.
Updates and changes in the Cookie Policy.
The variation of cookies that appear on this website may not be related to its management and maintenance, so periodic reviews are carried out to adjust the cookie policy.
The owner does not assume any responsibility for legal or technical issues caused by the User’s non-compliance with the included recommendations, and is not responsible for the content and accuracy of third-party privacy policies.
This Cookie Policy may be modified based on legislative and regulatory requirements, or in order to adapt said policy to the instructions issued by the Spanish Data Protection Agency, so Users are advised to visit it periodically.
Users’ rights in data protection matters.
For more information on the processing of your personal data, as well as to exercise your rights, visit our privacy policy, https://postcodestays2024/politica-privacidad/ or contact us via email: dataprotection@incuscapital.com
Last updated: [25/10/2024]
