Is there a reception?

At POSTCODE we are available 24/7 but not always in person. We will always get in touch with you before your arrival to meet your needs in the best way during your stay. If you need someone to greet you in person, please let us know in advance.

How do I access my apartment?

You will enter your POSTCODE (both building and apartment) autonomously whenever and however you want. No matter what time it is (as long as it is from the official check-in time). With our web app, you can easily open the door of your POSTCODE without restrictions (both building and apartment) through your mobile phone.

At what time is the check-in?

Welcome! Your new home in POSTCODE will be ready from 3:00 PM. If you need to arrive earlier, please let us know, and we will offer you alternatives whenever possible.

At what time should I leave the apartment?

Everything has its end, but the good news is that it will be a “see you later”. You must vacate your apartment by 11:00am. If you need to leave later, please let us know and we will offer alternatives whenever possible.

What can I find in the apartment?

The POSTCODE apartments feature, among other things, a fully equipped kitchen, Smart TV, Marshall speaker, complete tableware, washing machine (found in common areas at Postcode Pombal), free WIFI, individually controlled air conditioning, Molton Brown amenities and G19 fragrance, cleaning kit and welcome kit.

Are bed linen and towels provided?

And of the best quality. Lingerie with 100% cotton sheets, with 300 thread count. The towels at POSTCODE are essential, they are 600 grams so that your experience is the best. In addition, we offer you a wide range of amenities (gel, shampoo, conditioner, body lotion and hand soap) made with natural products and with very special, subtle and elegant aromas from the Molton Brown brand.

Can I leave my belongings in the luggage storage?

Security in POSTCODE is key. During your stay, you will have your own safe in your apartment. If you wish, we can also guard your belongings for a few hours to make your arrival or departure as comfortable as possible.

Does the building have parking?

Some of the POSTCODE establishments do have their own parking. However, in the case that they do not, we will offer you convenient alternatives so that you can leave your vehicle.

Does POSTCODE have shuttle service?

We will be happy to offer you options and contacts of private companies with transfer services so that you can book directly.

Is cleaning service included during my stay?

At POSTCODE, we want you to feel at home with complete privacy—no one will enter your apartment unless you want it. We offer a free weekly cleaning service, and you can request additional cleanings at an extra cost, either daily or on your preferred days.

What sustainable criteria does POSTCODE have?

We are committed to a better future and to taking care of the planet and our environment. All of our buildings are Breeam certified, so we promote planet-friendly buildings through sustainable construction, always respecting and preserving the historical center of cities.

Do you have any unmet needs?

Please do not hesitate to contact us, POSTCODE is always available to attend to any needs.

Apartments | POSTCODE Atocha | POSTCODE Stays

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